Swetansh Enterprises (“we” and “us”) is the operator of (https://www.swetanshenterprises.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

Returns Policy

If you have a problem with your order we will work to fix it!

Please note our ayurvedic, herbal, and supplement items and custom products cannot be returned for a refund, store credit, or replacement unless defective.

Please send an email to customer service through our Contact Us page or open a WhatsApp chat window in your browser to speak with one of our staff now.

Shipping Policy

Interpretation: –

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

Shipping Costs: –

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Change Of Delivery Address: –

Orders placed before 12 PM – MDT (UTC-06) will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping: –

Swetansh Enterprises will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

Items Out Of Stock: –

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

Delivery Time Exceeded: –

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications: –

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit: –

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Sales Tax: –

Sales tax has already been applied to the price of the goods as displayed on the website.

Order Cancellations: –

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Process for parcel damaged in-transit: –

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit: –

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service: –

For all customer service enquiries, please email us at swetansh.enterprises@gmail.com